Thank you for choosing drakeint.shop for your electronics purchases!
We understand that selecting the right electronic devices is crucial, and we are committed to ensuring your satisfaction with every order. This Returns & Refunds Policy specifically applies to electronic products (e.g., smartphones, laptops, tablets, headphones, cameras, home appliances, and accessories) sold through our website, outlining the terms for returns, refunds, and resolution of issues.
1. Eligibility for Electronic Product Returns
The return request is submitted within 14 calendar days of receiving your order (extended from standard timelines to account for testing electronic functionality).
The electronic product is in its original, unused condition—this includes no scratches, dents, or signs of wear on the device body, screen, or ports.
All original packaging (boxes, foam inserts, plastic wraps) is intact and returned with the product.
All included accessories (chargers, cables, adapters, batteries, user manuals, warranty cards, and free gifts) are complete and unused.
You provide a valid order number, clear photos/videos of the product (showing its condition and any issues), and a detailed explanation of the reason for return (e.g., "wrong model received," "device fails to power on").
The product has not been tampered with, modified, or repaired by a third party (e.g., unlocked bootloaders, custom software installations, or physical component changes).
2. Non-Returnable Electronic Items
Opened software or digital licenses (e.g., operating system CDs, antivirus software keys, downloadable firmware).
Electronic items with expired return windows (beyond 14 calendar days of delivery).
Items damaged due to user error (e.g., water damage, drops, improper use, or failure to follow product manuals).
Clearance or "As-Is" electronics (clearly marked as non-returnable on the product listing page).
3. How to Submit a Return Request for Electronics
Contact Customer Service: Reach out to our team via Email: drakeinttrade@gmail.com or Phone: +234 811 104 9380. Include your order number, product name/model, serial number (if applicable), and reason for return.
Receive Return Authorization (RA): Our team will review your request within 48 business hours. If approved, we will send you a unique RA Number and our return warehouse address: 10, Deinkuro Street, Kalio, Rivers State, Nigeria. Important: Do not ship the product without an RA Number—packages without this number will be rejected.
Package the Product Securely: Use the original packaging (if available) or a sturdy box with bubble wrap to protect the electronic device from damage during transit. Include all accessories, and clearly write the RA Number on the outer package.
Ship the Product: Arrange shipping to the provided address. You are responsible for return shipping costs unless the return is due to our error. We recommend using a tracked shipping service (e.g., DHL, GIG Logistics) and keeping the tracking number for reference.
4. Refund Process for Electronics
Inspection Check: Our technical team will test the device to verify its condition. If the product meets return eligibility, we will approve the refund.
Refund Initiation: Refunds will be processed to your original payment method. Processing times vary by provider:
Credit/debit cards: 5–7 business days.
Mobile money (e.g., Flutterwave, Paga): 2–4 business days.
Bank transfers: 3–5 business days.
Confirmation Email: You will receive an email once the refund is initiated, including details like the refund amount and transaction ID (if provided by the payment provider).
5. Damaged, Defective, or Incorrect Electronics
If you receive an electronic product that is damaged, defective, or incorrect, contact us within 48 hours. We will offer you a Full Refund, Free Replacement, or Repair Service as applicable.
6. Order Cancellations for Electronics
You may cancel an electronic order before it is shipped by contacting our customer service team. If approved, a full refund will be processed.
7. Warranty Information (Electronics)
Most electronic products sold on drakeint.shop come with a manufacturer’s warranty (30–90 days, depending on the product). For warranty claims, contact our customer service team with your order number, product serial number, and details of the issue.
8. Contact Us for Returns & Refunds
For questions or support with electronic product returns, reach us: